You can review all the chat messages that took place in your organization by clicking on Transcripts on your Admin panel.

You can export the transcript as a Microsoft Excel (.xls) file by clicking on Export Transcript List. You can also have the option to copy, send and download the transcript by clicking on the three dotted icon at the top.

To send a transcript to an email, select a chat conversation then click on the three dotted icon and select send transcript.

Enter the recipient email then click Export.

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